Wednesday, April 1, 2015

Measuring Performance in a Modern Police Organization
"Author Malcolm Sparrow describes some of the narrower traditions police organizations follow when they describe their values and measure their performance (clearance rates, response times, etc.). Sparrow uses the analogy of an airline pilot’s sophisticated cockpit as he advocates that police managers use a broader and richer information environment to assess performance. In easy to understand language, he summarizes the work of several giants in the policing field who have broadened the framework for monitoring and measuring policing (Herman Goldstein, Mark Moore, Robert Behn, etc.)."

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