The Secret Rules of the Internet: The Murky History of Moderation, and How it's Shaping the Future of Free Speech
"...Today, YouTube’s billion-plus users upload 400 hours of video every minute. Every hour, Instagram users generate 146 million "likes" and Twitter users send 21 million tweets. Last August, Mark Zuckerberg posted on Facebook that the site had passed "an important milestone: For the first time ever, one billion people used Facebook in a single day."
The moderators of these platforms — perched uneasily at the
intersection of corporate profits, social responsibility, and human
rights — have a powerful impact on free speech, government dissent, the
shaping of social norms, user safety, and the meaning of privacy....
While public debates rage about government censorship and free
speech on college campuses, customer content management constitutes the
quiet transnational transfer of free-speech decisions to the private,
corporately managed corners of the internet where people weigh competing
values in hidden and proprietary ways."