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Public Attitudes Toward Computer Algorithms
"...despite the growing presence of algorithms in many aspects of daily life, a Pew Research Center survey of U.S. adults finds that the public is frequently skeptical of these tools when used in various real-life situations.

This skepticism spans several dimensions. At a broad level, 58% of Americans feel that computer programs will always reflect some level of human bias – although 40% think these programs can be designed in a way that is bias-free. And in various contexts, the public worries that these tools might violate privacy, fail to capture the nuance of complex situations, or simply put the people they are evaluating in an unfair situation. Public perceptions of algorithmic decision-making are also often highly contextual. The survey shows that otherwise similar technologies can be viewed with support or suspicion depending on the circumstances or on the tasks they are assigned to do.

To gauge the opinions of everyday Americans on this relatively complex and technical subject, the survey presented respondents with four different scenarios in which computers make decisions by collecting and analyzing large quantities of public and private data. Each of these scenarios were based on real-world examples of algorithmic decision-making... and included: a personal finance score used to offer consumers deals or discounts; a criminal risk assessment of people up for parole; an automated resume screening program for job applicants; and a computer-based analysis of job interviews. The survey also included questions about the content that users are exposed to on social media platforms as a way to gauge opinions of more consumer-facing algorithms."

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