Public Attitudes Toward Computer Algorithms
"...despite the growing presence of algorithms in many aspects of daily
life, a Pew Research Center survey of U.S. adults finds that the public
is frequently skeptical of these tools when used in various real-life
situations.
This skepticism spans several dimensions. At a broad level, 58% of
Americans feel that computer programs will always reflect some level of
human bias – although 40% think these programs can be designed in a way
that is bias-free. And in various contexts, the public worries that
these tools might violate privacy, fail to capture the nuance of complex
situations, or simply put the people they are evaluating in an unfair
situation. Public perceptions of algorithmic decision-making are also
often highly contextual. The survey shows that otherwise similar
technologies can be viewed with support or suspicion depending on the
circumstances or on the tasks they are assigned to do.
To gauge the opinions of everyday Americans on this relatively
complex and technical subject, the survey presented respondents with
four different scenarios in which computers make decisions by collecting
and analyzing large quantities of public and private data. Each of
these scenarios were based on real-world examples of algorithmic
decision-making... and included: a personal
finance score used to offer consumers deals or discounts; a criminal
risk assessment of people up for parole; an automated resume screening
program for job applicants; and a computer-based analysis of job
interviews. The survey also included questions about the content that
users are exposed to on social media platforms as a way to gauge
opinions of more consumer-facing algorithms."
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